Shipping/Delivery/Collection of Order

~. Shipping (Door to door services )

Please make order at least 3 day before delivery date.
S$15: from 8:00AM to 6:00PM, no promised exact time.
S$30: from 6:01PM to 11.00AM or appointed time.

Note: Delivery only to Mainland Singapore

~. Delivery

Upon confirmation of stock availability and receipt of payment, your order will shipped out within 7 business days (exclude weekends and public holidays). 

An email notification will be sent to you when your order has been sent out. It would include tracking information for your parcel. You may then track the delivery status of your package by visiting http://www.speedpost.com.sg/ and entering the tracking number for your parcel.

~. Collection

Collection venue will be at Toa Payoh. Exact location will be advised upon confirmation of order.

Return & Exchange
We offer either a full refund or replace another delivery in case an order is not fulfilled as long as the product is returned in original condition. Items sold out are not exchangeable except for items received with defects,in this case. Buyer will then have to pay the delivery fee to return the rejected item.

Cancellation of Order
Cancellation of order should be done 2 days before delivery date, and paid amount will be reserved for other delivery date or change to other equivalent price items.
For some customers'own reason or special request, we can only refund payment after deduct admin fee.

Feedback
We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Email: gold_rose@e-shoppinghouse.com